Password reset
We'll pour you a new password
An over-steeped brew can't be saved - you pour a new one. It's the same with passwords and it takes less time than boiling the water.
Enter your emailThe address you sign in to your account with.10 seconds
Open the link from your inboxValid for thirty minutes, then it goes cold.1 minute
Set a new passwordWe recommend the most complex possible - long, with numbers and special characters.20 seconds
While you wait for the email, put the water on to boil.
← Back to sign in
Forgot password?
Enter the address you sign in with and we'll send you a link to set a new password.
We only send the link to an address that already exists in the shop. Still stuck? Call us 0911 176 896.
Have a question?
We'll help you choose
Write or call - we'll recommend a tea to match your taste, brewing style and occasion.